I want to extend my mobile contract

Hello @Iftekher, 

thanks for your contribution!
Which tariff are you currently using and what are your tariff components? Do you have discounts that are limited to the duration of your contract? Please give us a short feedback.

In general, however, I can answer the following:

If you actively extend your contract and, for example, change tariffs, you will pay your current tariff until the change and only the new tariff after the change. Of course, it is important that you extend the existing contract and do not conclude a new contract (partner card, for example). Of course, one more contract means you pay for two. With a normal extension only the one. Of course, I can't say how much you pay, it all depends on the tariff you would like to have. And whether you might also add a new device or something similar. With a bundle offer (mobile phone + tariff) there are usually good offers with corresponding discounts on the basic fee of the tariff.
If you do not renew and let the contract continue as it is, your discounts, if they were confirmed for a period of 24 months, will no longer apply. This means that you then pay the full basic fee. You can see how long the discounts are active for you on your invoices and in your overview in My o2.

Kind regards
Jessi 😊

Hi @o2_Jessica ,

Thanks for your reply.

I bought my current contract with a smart phone and for this I am getting a discount. This discount will be discontinued after 24 months contract term, which is after few months.

Now If I do not cancel then I’ve pay the full amount (without discount) for my contract after the end of 24 months. Until this I am clear.

To avoid paying full amount and avoid canceling my contract, I want to extend my contract. Now my question is, if I extend then should I only pay the extended contract fee after the end of current contract? Or I’ve to pay something more because of extending?

Let’s say my current contract full amount = 20 euro monthly, I am getting discount of 10 euro momthly, so I am paying only 10 euro monthly now. After the end of contract I have to pay full 20 euro monthly if I do not cancel. In this point I extend my contract and an extended contract price is 15 euro monthly. My current contract will be ended on December 2022. So, from January 2023 how much I have to pay? 15 euro monthly? or more?

Hello O2 guys,

Do you have any reply for me? How long I should wait? 😉

Hi @Iftekher , 

sorry for the late response. 

When you renew your contract, with or without a tariff change, you only pay the new agreed tariff amount including discounts. Your previous tariff is changed and you do not pay 2 contracts twice, but pay the new agreed tariff amount after the change of your tariff. 

Do you already know which tariff you would like to have and would you also like a smartphone with it?

Best regards, 

Manuela

Hi @o2_Manuela,

Thanks for your quick reply. I would like to extend my contract O2 Grow (40+ GB). It’ll be only the contract extension, no smartphone needed. I just want to keep my current number and monthly 40GB data with me.

Hi @Iftekher , 

thank you for your reply. 

We are happy to make you an offer for the o2 Grow. 

You have 2 mobile numbers, which number do you like to extend?

Is it the 947 or the 476 at the end?

Please do not post your full number here, thank you. 😊

Best regards, 

Manuela

Hi @o2_Manuela ,

Thanks for your reply. I would like to extend my contract for my mobile number ending wih 476. 😊

Hi @Iftekher , 

I have sent you an offer for the o2 Grow. Please check if it suits you. 😊
You have the possibility to accept the offer within 8 days, after day 9 the offer expires. 
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can view and download at  Produktinformationsblätter (o2online.de)

Please note that there are only the standard prices without discounts. 

Best regards, 

Manuela

Hi @o2_Manuela ,

Thanks for sending me the offer. But I am not sure about one thing. When this offer will start?

1. After ending my current contract?
2. Or if I accept your offer today then it is going to start from today and my previous contract will end?

Also for O2 40B+ Grow tariff, I can see (as screenshot below) after consuming 40GB the speed will be reduced for the rmaining preriod of the month. But as the Grow tariff promises, it’ll add 10 GB every month to my data volume until 240 GB. Let say after 2 months, I’ll have 60 GB total data volume, then when my speed going to be reduced? after 40GB or 60GB?

Let me know please 😊.

Hello @Iftekher ,

thanks for your feedback on this.
If you accept the offer, the new rate will be valid immediately. The previous remaining term will then no longer apply.
Correct, with the o2 Grow tariff 10 GB are added every year. But not every month. 
The throttling is in the first year after 40 GB, in the next year after 50 GB and that goes on. So always after consumption of the then current data volume. 

Best regards

Maria

Hello @Iftekher ,

all right, feel free to get back to me shortly before your contract expires.
Then we will be happy to make you a new offer for the extension. 

Best regards
Maria

@o2_Maria 

Hi,

My contract expiring on next month. I guess you know the exact date. 😉

If you want you can make an offer for me which I can accept within time.

Hello @Iftekher ,

nice to read from you again and that you are still interested in a contract extension. 
I have just sent you an offer for the o2Grow tariff for the phone number - 476, via email. This offer is valid for 8 days, if you like it, you can accept it via the link in the email. 
Feel free to contact us if you have any questions. 

Best regards, 
Maria

Hello @Iftekher ,

have you had a chance to take a look at the offer?
If so, how do you like it?

Best regards,
Maria

@o2_Maria: Thanks for yur offer. But it looks like the discount is dependent on another contract. But before that I didn’t know this. I should get the discount as O2 existing customer. So can you change this part and make another offer for me?

Hello @Iftekher ,

correct, I had sent the offer with a combination discount. I have now changed that.
Feel free to look at the offer. It is valid again for 8 days.

Best regards,
Maria

Hello @Iftekher ,

have you looked at the offer yet?
How do you like it?

Best regards,
Maria

Hi @o2_Maria 

I’ve accepted your offer. Thank you!

Hello @Iftekher ,

Great that you liked the offer and accepted it. Thank you for your feedback. 
Have a great day. 

Best regards,

Maria