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Physical sim not working after esim request

  • August 29, 2022
  • 1 Antwort
  • 25 Aufrufe
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I applied for an esim few hours ago to use on the same mobile phone. After the order my physical sim stopped working and now I am unable to receive a sms code for the installation of the esim on my number. Right now the esim is not activated or installed but also the physical sim is not working. 

    1 Antwort

    o2_Manuela
    • o2_ManuelaTeam
    • Team
    • September 1, 2022

    Hello @Tabby27 , 

    welcome to our community! 🌸

    Oh normally this should not be happening.

    In this case you can choose that you cannot receive a sms. 

    Then a letter with the QR-Code for the eSIM will be send to you via post.

    Alternatively you can visit a o2 Shop for the activation of your eSIM.

    We also have a interesting video about the changing from plastic- to eSIM

     

    Best regards, 🌻

    Manuela

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