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Why do I keep getting charged?!

  • 31 August 2019
  • 1 Antwort
  • 44 Aufrufe

My active tarif options are shown as:
  • o2 my Prepaid Data Pack XL
  • Datenautomatik loop
However, my Verbrauchs-Check shows that I have an active o2 my Prepaid S.

Last month I was charged:
  • 19.99 EUR on 01.08
  • 9.99 EUR on 16.08
  • 15.00 EUR on 21.08
  • 19.99 on 29.08
Is this correct?

  • 19.99 EUR on 01.08 <-- Prepaid Data Pack XL
  • 9.99 EUR on 16.08 <-- Prepaid S
  • 15.00 EUR on 21.08 <-- Loop
  • 19.99 on 29.08 <-- Prepaid Data Pack XL
If so, please cancel my Prepaid S! And can someone tell me what I'm paying for with the loop???

1 Antwort

Hi @rowirish ,

sorry for the delayed reply. 😞 If you only want to keep your "o2 my Prepaid Data Pack XL" I can cancel the "o2 my Prepaid S" package. At the moment both packs will be charged in case of enough credit on your card.

Best regards,
Michi

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