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Mein O2 website redirect to hilfe.o2online.de

  • August 14, 2021
  • 5 Antworten
  • 121 Aufrufe
R
Besucher:in

I’m subscribing to O2 mobile tariff and DSL home internet and they already installed. The problem is whenever I tried to access Mein O2, it was always redirect me to hilfe.02online.de I’m not sure why

Lösung von o2_Giulia

Hello @rudianto,

and welcome to our o2 community :relaxed:

If you are logged in with your community account, you will be automatically redirected to the community if you try to enter “Mein o2”.

However there is no need to delete your community account, you can register separately with your mobile number here and with your DSL landline number here. Please find more information in our English FAQs and especially in this article: Managing your account online.

Please let us know if you have further questions.

Best regards

Giulia

    5 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 14, 2021

    You need to register with your telephone number.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    R
    Besucher:in
    • rudianto
    • Autor
    • Besucher:in
    • August 14, 2021

    The problem is that I already registered using my email. Is there a customer service instead to solve this issue ?

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 14, 2021

    Either you will have to use a different email address or request that your forum account be deleted. A moderator can do this fir you but it will be a few days before they reply here.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    R
    Besucher:in
    • rudianto
    • Autor
    • Besucher:in
    • August 25, 2021

    And how am going to do that ?

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • September 7, 2021

    Hello @rudianto,

    and welcome to our o2 community :relaxed:

    If you are logged in with your community account, you will be automatically redirected to the community if you try to enter “Mein o2”.

    However there is no need to delete your community account, you can register separately with your mobile number here and with your DSL landline number here. Please find more information in our English FAQs and especially in this article: Managing your account online.

    Please let us know if you have further questions.

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
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