I’m subscribing to O2 mobile tariff and DSL home internet and they already installed. The problem is whenever I tried to access Mein O2, it was always redirect me to hilfe.02online.de I’m not sure why
Lösung von o2_Giulia
Zur Antwort springen
Benutzerebene 7
+7
- Profi
- 38898 Antworten
-
14 August 2021
You need to register with your telephone number.
The problem is that I already registered using my email. Is there a customer service instead to solve this issue ?
Benutzerebene 7
+7
- Profi
- 38898 Antworten
-
14 August 2021
Either you will have to use a different email address or request that your forum account be deleted. A moderator can do this fir you but it will be a few days before they reply here.
And how am going to do that ?
- Moderatorin
- 15338 Antworten
-
7 September 2021
- Lösung
Hello
and welcome to our o2 community 
If you are logged in with your community account, you will be automatically redirected to the community if you try to enter “Mein o2”.
However there is no need to delete your community account, you can register separately with your mobile number here and with your DSL landline number here. Please find more information in our English FAQs and especially in this article: Managing your account online.
Please let us know if you have further questions.
Best regards
Giulia
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
