So I bought this SIM card at the O2 shop (Fackelstraße, Kaiserslautern).
I asked for a prepaid sim card, the lady explained the available tariffs and suggested the “Mobile Unlimited Smart” and I accepted since it made the most sense out of all the available tariffs.
But I was thinking this is a prepaid sim card, the clerk didn’t tell me this is a 24 months contract!! (I don’t speak nor read German).
That contract costs 40$!! I took it thinking I can just downgrade or cancel at any time (I needed it just for one month because the internet in my current room is very bad).
I went back to the O2 shop and told them about the fact. They didn’t want to cancel it at first, I persisted on that they didn’t inform me that this is a 24 months contract and that I clearly asked for a prepaid SIM card. After some back and forth, they told me I have to mail O2 with a letter explaining my case, then O2 (the company) will send us (the shop) a request for deactivation and then I will happily cancel the contract for you.
I wanna ask two questions:
1- Is this even real, about the mail O2 and they will send us a message to deactivate your contract…
because what I see in here in the forum is that the shop can (and out of goodwill) cancel the contract without needing a permission from O2.
2- How do I send a mail/letter to O2. I am new in the country (came here just a week ago). Could someone link how that is done, what is the address, etc...
