Hey @08nicko,

Welcome to the o2 community.
Of course, this should not be the case!

How did you make the down payment for the device? Through which payment service provider?

Greetings,

Flo

I pay it online in Internet with a danish visa bank card 

Edit o2_Kathi 29.10.24 Full quote removed

Hi @08nicko 

Since a few days are gone by i just wanted to check if there is an update from your side?

Any update regarding the repayment? If you still need assistance i would love to get in touch with you via private message through our @o2_Support User. 

Kind regards Matze  

No I’m still wating like for month and nobody help 

Edit o2_Kathi 29.10.24 Full quote removed

@08nicko Thank you for your feedback. I have written you a private message via our @o2_SupportUser, there we can discuss the further procedure and exchange all necessary information. 

Kind regards Matze 

Hi @08nicko 

Brief feedback: We have not forgotten you and are still working on your case, but the research is very extensive and the colleagues in the specialist department are also very busy with the iPhone launch, so there is a longer processing time, for which I would like to apologize. 

As soon as we have an update from the specialist department, we will of course inform you here immediately. 

Kind regards Matze

Hello thank you for your information and really thank you that you help me wish you the best and wating for your news information 

@08nicko  Thank you very much for your kind words. We are still working hard to find a solution for you and hopefully will have an update soon.

Kind regards Matze  

Hi @08nicko 

Good news \o/ 

We have found the payment and initiated a refund to your credit card. You should therefore receive the missing money in the next few days. 

I am pleased that we have finally found a solution and I would like to formally thank you for your infinite patience.

Kind regards Matze

Hi 

thank you so much for helping me but also there is another problem i said before it’s been a long time i pay with that credit card and unfortunately that credit card is not available is it possible to send the payment to my new bank account:

XXXXXXXXXXXX

Pooria pasar

sparkasse

Edit o2_Matze : personal Data deleted 

@08nicko I will get back to you via private message from our @o2_Support User

Best Matze 

One month ago i order internet for my new house from o2 in butzbach city. And modem comes and didn't work i say to the person that work in 02 that internet is not working he come to my house and he couldn't fix it also and after he order a new modem and same problem with the new one and dosent work and i wanted to cancel and i did call

him he saying i most pay for first two month and then i can cancel the contract i dont understand why should i most pay for something that is not working?why 02 always try to abuse people  I will not pay for anything to this company anymore in my life 

Hello again @08nicko 

Please do not distribute your request among several older posts.
It continues in your own post.
Kind regards

Kathi