Hi, I currently live in Indonesia. I don't stay in Germany anymore since September 2019, since then I've canceled the contract and don't use my O2 sim card anymore. But today I still receive emails that I am in arrears. I don't understand how I should end this matter.
Thank you
edit o2_Vivian: verschoben Mobilfunkvertrag → o2 english community: mobile
Lösung von o2_Manga
Hi
welcome to our community. 
There are different types of cancellation request. If you sent a timely termination your contract would be stopped by the end of the 24 month period. Up to this date the monthly fees have to be paid.
If you moved abroad this is a extraordinary cancellation. Therefore you will have to prove that you really left the country.
Click here for details: extraordinary cancellation due to moving abroad
Please check what kind of cancellation request was sent by you. Maybe it helps understanding.
Greetings
Hi
welcome to our community.
There are different types of cancellation request. If you sent a timely termination your contract would be stopped by the end of the 24 month period. Up to this date the monthly fees have to be paid.
If you moved abroad this is a extraordinary cancellation. Therefore you will have to prove that you really left the country.
Click here for details: extraordinary cancellation due to moving abroad
Please check what kind of cancellation request was sent by you. Maybe it helps understanding.
Greetings
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