I'm a new O2 costumer and I set my simcard to have automatic 10€ monthly payment via O2 website and using a prepaid small package! This month I received message that I have my service charged but I couldn't use my internet package, so I paied by myself and activate my package, now I've got bill that is 20€ and I only have a prepaid small package active with the amount of 10€!
I supposed to have a 10€ in my bill but I don't have! Is there any solution to have my 10€ back?
Please find my receipt picture attached, I mean the 26.05 payment data!
Regards,
Mina
Lösung von Anonymous
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