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I usually top up my o2 credit via bank app.

today (08.04.24) i top up 20 € not by “mobile refill” option but by repeating the last month transaction by “Transfer again” which was not so smart of me as i was in hurry.

so the cash got deducted and the payment was transferred successfully, but i did not received it in my O2 credit. 
 

i believe the payment went to whatever o2 bank has for top pops but it somehow was not from mobile refill option so it failed to reach my credit.


in this scenario should i wait, the amount will be refunded itself by o2 authorities or i should contact o2 helpline?

 

Hello @Israrhussain,

welcome to the o2 Community 🙂

I see that your transfer of 20 € did happen on 6th April and you could order a prepaid data pack.

Best Regards,

Gerrit

 

I did two transfer one from “repeat transfer” which failed to credit in my account. later i did another transaction via “mobile refill option” from my bank app, both on same date 6th april 2024

I received one from mobile refill option but the other is still not refunded neither credited to my O2.

I have details and transaction ID for both of the transfers.

 

@Israrhussain then indeed only one refill did succeed. 

I wrote you a private message from @02support, please also write here shortly when you have answered also vie private message.

Regards,

Gerrit

I have replied 

Hello @Israrhussain,

for Prepaid you can contact the colleagues via our prepaid hotline 49 176 888 55 282 or our Prepaid Live-Chat for the colleagues to check your transfers. 

Best Regards,

Gerrit

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