Hi and welcome to the o2 community,

when did you transfer the money via SEPA Credit Transfer?

It usually takes some time.

Kind regards,
Alex

Hi Alex,

i transferred the money on the 19th of November. I just realized i forgot to put the four digits after my number as reference for payment. i have the screen shot for the transaction.

Hi @shaharyar,

welcome to the o2 community!

I have sent you a direct message via our @o2_Support account regarding this matter.

Best regards,
Jan.

Hello, could you kindly help me to top up my prepaid balance? i am not in Germany. I cannot receive the calls from Germany and messages as well. I have tried to send an empty message for the 56656, not not received any reply still. Asked to call my friends and they told that it is not working. How i can top up from Central Asia?

Best regards,

Noor 

Hi @Noorlan,

I regret that the short-code seems not to work in your country where you are staying at the moment.

You have several possibilities. Please check here: top-up possibilities prepaid

I suggest to you that you use “Mein o2” or the “Mein o2-App” to top-up your prepaid sim-card.

If you have further questions, just come back here to our English community.

I hope I could be of help to you.

Loving greetings,

Tobias