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SIM CARD RETURNED o2 ACTIVATED. HOW TO DEACTIVATE?

J
Rang

Good Day! 
 

I have ordered Iphone 11 pro Max, but it gave me alternative that the phone, I must pay 200eur then I decided not to get the phone because it is expensive for me to have advance pay. Telefonica sent me the Sim Card and I sent it back to the adress. I have not opened the package, and returned it immediately. And then today, the o2 activated the sim card but the sim is not here. Meaning, I will pay for it even I don’t have it. How can I cancel the sim card? Or how can i deactivate it? 
Thank you! 

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Lösung von o2_Jan 8 November 2019, 15:40

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3 Antworten

o2_Jan

Hi @Juliadeu,

welcome to the o2 community!

I have sent you a direct message via our @o2_Support account regarding this matter; by answering it privately, you can send us some additional data so that we can look up your account and see what contracts are currently active or if the hardware contract has been successfully cancelled.

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
D
Rang

Hi, I have received a postpaid sim card which has been activated. I have not used it yet. But I want to cancel it. Kindly let me know what to do.

o2_Manga

Hi @DanielAR712 

 

welcome to our community. :slight_smile:

A new contract can be cancelled within 14 days notice. After this time the contract is accepted. So you can send a request online to terminate the SIM card to its regular ending. You can do this online. Log in to “meino2” and search for “Vertrag kündigen” 

But be careful. An early cancellation leads to the loss of discounts. So you’re better off waiting a few month.

 

Greetings

 

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