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Refund after rejection


I ordered iphone and they ask to pay 185 euro as initial payment but after payment they rejected by order . Its very annoying after paying and what about refund when will i get that refund i need my money to purchase device

Lösung von bs0

If the order was rejected any advance payment will be refunded automatically but o2 is very slow and this can take 2 - 3 weeks.

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3 Antworten

bs0
Profi
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  • Profi
  • 41355 Antworten
  • Lösung
  • 12. März 2025

If the order was rejected any advance payment will be refunded automatically but o2 is very slow and this can take 2 - 3 weeks.


o2_Gerrit
  • Moderator
  • 5292 Antworten
  • 15. März 2025

Hello ​@Dhiraj0606,

welcome to our o2 Community 🙂

Good, that bs0 already could give you answers 🙂

That is not so fortunate, that your order has been rejected after you made an additional payment. 

When did you place your order and made the additional payment?

Please keep us also updated here, how the refund proceeds.

Best Regards,

Gerrit


  • Autor
  • Neuling
  • 1 Antwort
  • 15. März 2025

Order placed on march 12 payment on same day and got rejected on march 13