Skip to main content
Warum O2
Warenkorb
 Service

Hi. I have several gadget plan: 1 gadget with sim plan and 2 gadget without. However, I was having a problem with the bank connected to my O2 for monthly automatic payment. I didn't notice immediately that the automatic deduction of payment were being cancelled since October or November. Just lately that I am trying to track all of my payments vs ratenplan info and found out that I missed several payments because of bank issue. Now my 2 gadgets without sim plan has an info from the o2 app saying that I need to pay all of the remaining amount which I can't. I have 2 main concern:

1. How would I know how much exactly I missed or to catch up with the payment? As I cannot see on the app.

2. Is there a way to re-open or recontinue the monthly plan?

Hello @Izza0123 ,

welcome to the o2 Community 💙.

You can register myHandy contracts for mein o2, with that you can then see the bills and how much of the installment plan you have paid and what is still left. If the installment plan itself has already been ended because of missed payments, than we won’t be able to directly reactivate them. You should contact our inhouse dunning here and talk to them about potential alternatives to paying the full sum at once. You can reach the department by phone under the 089 78 79 79 456 from monday to friday.

 

Kind regards, Sven

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica