rechnung

Hi @saun,

it could be, that you got a second contract. Did you ordered it in a Shop or per hotline? It could also be that you got an contract renewal. Have you got an E-Mail from us with information about this? 

I am sorry for this situation and I am hoping, that we can help you as soon as possible. 

Best regards, Marco

i ordered through call, as my 1st Card was suddenly not functioning. I told them that i want the same contract but don't know where the misscommunication happend, they changed the contract. I got the bill but i couldn't understood at first time. But at the second month i got to knew that they are billing more as before. I tried to call them now they are saying they wont end my contract as i crossed 2 weeks and now it will go on till 2 years till my contract ends. I am very dissappointed by O2 with this situation. Now i am paying for sim extra which i am not using. I already had earlier one O2 sim, now they gave me one more O2 sim. What shall i do with this !!! I am very much stressed with this situation.

As my card was not working anymore ,i ordered new card, so i got another card .. for my old contract i didnt got any other replacement card.. 

Hello @saun,

do you still want to order the replacement card? If you still need it, we can send it to you. You can order it also online here: https://www.o2online.de/goto/sim-bestellen/

the extraordinary termination of the new contract is still being processed by our colleagues, you will be informed of this in writing.

Best regards

Giulia

Thnq now i just need termination..

Hello @saun,

okay, please let us know if you need further assistance, we will be pleased to help.

Best regards

Giulia

This is just dissapointing... !!! I will never ever prefer O2 again im my life.. where i should call and wait for hours to speak and who cant understand when i am clearly saying how much i paid before i want the same contract and they r giving new one whatever they want.. Sorry to say but we dont have that much time to read each and every line .. Things should b clear in calls... No more discussions.. Totally dissapointed.. !!! 

Hello @saun, 

you are welcome to write here again what happened and we will take a look. 
If you have concluded a contract over the phone, you have a right of withdrawal of 14 days. So if you just see something wrong in your portal, then please revoke immediately in the appropriate period. 
Shall we look again for you? 

Kind regards
Jessi 😊

Hello,

i need my old contract back.. !! or else i need termination.. Please do any of these possible by allowing me for extraordinary termination.. I knw that i crossed 2 weeks aftr changing contract.. It only happend bcoz i trusted O2 and only after getting my 2nd Bill i recognized that something is wrong and so got to knw abt changed contract.. If its a failure frm my side by not recognizing the changed contract within 2 weeks its also the problem from O2 side by nt providing my old contract back.. 

Hello @saun, 

if the cancellation period has already expired, we can unfortunately no longer make any changes.
What was confirmed to you in writing and what is currently active? We could only correct such changes now if something was set up differently than was confirmed to you in writing.

Kind regards
Jessi 😊

@o2_Giulia @o2_Jessica @o2_Marco   i require some assistance please. i cant figure out how to ask a question on this forum.  and more importantly i cannot understand how to top up my prepaid german sim card that i bought in Frankfurt late september.   i live in canada  and will be going to france on nov 25 approximately.   i would like to continue to use my german sim card there as it has european roaming.

my credit, according the the O@ site is only .15 euro.  how do i recharge the sim card or  top it up .  i dont have a german bank account.  i only want to top it up one time as i may not be back in europe until next may or october.  also i would like to pay for the top up, or recharge , with my visa card.   i cannot find a way to translate the website into english,

and again could not figure out how to ask a question on this english site, so i just wrote my question here on someone else's post ( my apologies, i’m computer illiterate it seems )

thanks for your help.

 and hopefully i can figure out how the heck to sign back onto this site in the morning when i wake up!. my email address   XXX@hotmail.com.   in the case i am not able to sign in to this site again, can someone please contact me on hotmail.   sorry , i sound like i have no idea how to use a cell phone top up, but i guess i really dont.   

thanks again

Edit o2_Larissa 12.11.22 / 18:06: Anonymized your emailadress. Please note, that you write in an open forum

Hi @giocar,
welcome to our community. Do you already found our english faq for our prepaid cards? Please have a look at the linked article. If you have further questions, please write us.

Regards,
Larissa

hello Larissa,  yes i have seen those questions and they do not help me at all.    can someone assist me in recharging my GERMAN O2 sim.  i am in canada. thank you

Hi @giocar have you already looked at our Topup Options?
Which Option do you have tried?

kindly regards
Michael