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Problem porting number from Vodafone to o2

T
Rang

Hi,

I have an existing Vodafone prepaid sim. I requested for Vodafone to transfer my phone number to a new provider. They have confirmed this via SMS on 12th July.

I have a new o2 prepaid sim, and I have asked o2 to transfer my number from Vodafone. o2 has not yet done this, despite numerous requests both online and via telephone with customer services.

I spoke with Vodafone customer services, and they say that they are waiting for o2 to request the number porting.

I spoke with o2 customer services, and they don't know why the porting is not completed yet. It has been 13 days already.

 

What's going on here, am I missing something? Please can somebody help here?

 

Thanks 

 

TH

Edit o2_Larissa 31.07.2022/ 15:24: moved from O₂ Prepaid to English o2 Community: Mobile

8 Antworten

T
Rang

Hi!

 

 

I have a new o2 prepaid sim, and I have asked o2 to transfer my number from Vodafone. o2 has not yet done this, despite numerous requests both online and via telephone with customer services.

 

How did you request the porting of your phone number?

Did you register your o2 phone number at Mein o2 and commissioned the porting there (https://www.o2online.de/ecare-prepaid/mnp) or did you commissioned the porting as you  ordered the o2 prepaid card ?

 

MNP via customer care (hotline) is not possible.

 

T
Rang

Both. I commissioned the porting whilst ordering the o2 sim, and then again via my o2 once Vodafone confirmed that my number may be transferred and once my new o2 sim was active.

My new o2 sim is fully registered and active.

 

T
Rang

Request the porting of your phone number again: https://www.o2online.de/ecare-prepaid/mnp


If you do not receive a confirmation by SMS / email within 1-2 days, please come back here.

 

 

o2_Manuela

Hello @TH_Sheff , 

welcome to our community! ✨

Did it work with the new request ?

Did you get the confirmation via SMS ?

Thank you very much for your good help tearsbeforecrying!😊

 

Best regards, 

Manuela

 

Du hast einen Beitrag erstellt und dir hat eine Antwort weitergeholfen? Dann markiere sie gerne als Lösung, damit auch andere Community-User davon profitieren können :)
T
Rang

Hello @TH_Sheff , 

welcome to our community! ✨

Did it work with the new request ?

Did you get the confirmation via SMS ?

Thank you very much for your good help tearsbeforecrying!😊

 

Best regards, 

Manuela

 

Hello Manuela,

Unfortunately not with the online request. I did however call the o2 helpline again, and the help desk worker made the request again for me. This appears to have worked, and my number change date is planned to be tomorrow.

Fingers crossed!  Thanks for following this up.

 

TH

o2_Manuela

Hello @TH_Sheff , 

that are very good news, thank you for your update! 😊

Was the porting successful?

 

Best regards, 

Manuela

 

Du hast einen Beitrag erstellt und dir hat eine Antwort weitergeholfen? Dann markiere sie gerne als Lösung, damit auch andere Community-User davon profitieren können :)
T
Rang

Hi Manuela,

 

Yes, the porting finally worked. Thanks for checking.

 

TH

o2_Manuela

Hello @TH_Sheff , 

that´s awesome! 😊

We would be very glad, if you mark the answer, that has helped you the most.✅

P.S: Our F.A.Q section can be very helpful, if you need some information about our services.  😊

 

Best regards, 

Manuela

 

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