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Prepaid Sim not active after ID check

  • September 7, 2022
  • 3 Antworten
  • 41 Aufrufe
S
Besucher:in

Hello,

I have bought a sim from store yesterday. I have go through the ID check through Post office. Still my sim is not active, I did not received any confirmation regarding sim activation. Can you please provide the assistance to solve this matter on urgent basis. Thank you

 

 

EDIT: verschoben in Englisch   o2_Maria

Lösung von o2_Giulia

Hello @Shaukat_Umair,

sorry for the late reply. I hope that you were able to activate your new Prepaid card meanwhile.

If not, please have a look at this Article on Prepaid activation in our English FAQ section and overview of our services

If you have any further questions, please let us know.

Best regards

Giulia

    3 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • September 13, 2022

    Hello @Shaukat_Umair,

    sorry for the late reply. I hope that you were able to activate your new Prepaid card meanwhile.

    If not, please have a look at this Article on Prepaid activation in our English FAQ section and overview of our services

    If you have any further questions, please let us know.

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    S
    Besucher:in
    • Shaukat_Umair
    • Autor
    • Besucher:in
    • September 13, 2022

    @o2_Giulia No still no update from 02. One week has been passed now. Can you please help me in this matter. Please note i have also visited the O2 store and they said if you have bought a sim from any other store than we can not help in this matter. I don’t know where to go. It looks like that i have wasted my money and time for choosing 02.

    S
    Besucher:in
    • Shaukat_Umair
    • Autor
    • Besucher:in
    • September 13, 2022

    @o2_Giulia  I am stuck, because i can not update registered information because no section for changing the information and no option for  choosing the Video ID check option is showing.

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • September 15, 2022

    Dear @Shaukat_Umair ,

    if the video ident does not work, please try the post ident.

    Kind regards,

    Andrea

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