I applied a prepaid card. But I found my birthday was registered wrong when I activated it. My birthday is August 4th, but registered is April 8th, month and day are opposite. Whether it will make me can not accomplish the identitu verification in the post office. If it is true, how to change my personal information?
edit o2_Solveig 13.07.2023, 16,34 Uhr moved from o2 SIM-Karte → Englisch o2 Community: Mobile
Lösung von o2_Giulia
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Hello
welcome to our o2 Community 😊
Our customer service has already been able to clarify your request and has corrected your birth data. Did everything work out with the identification procedure and the activation of the prepaid card?
Let us know if you have any further questions, we're always happy to help.
Best regards
Giulia
Good morning.
I have the same problem. My name is incorrect
Pls your help
Hello
welcome to our o2 Community 😊
Is your name just spelled wrong? Then we or our customer service can help you.
Or has your surname changed due to marriage, for example? A corresponding proof must then be submitted in writing to: Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg
Best regards
Giulia
Hi, I also have the same issue. Bought a prepaid card, accidentally registered the wrong birthday and now I am not able to do the postident. Would greatly appreciate to know how can I change my birthday? Thank you!
Dear
welcome to our community. ⛅
What is wrong the year or month or day?
Kind regards,
Andrea
Hallo,
I have the same problem
My birthday and name were written incorrectly in the system
How do I change my birthday?
It's supposed to be November, but it's written as October.
I'm trying to port my number to freenet, but I can't because of incorrect information. can you help me please?
how can i change it?
Can you please help me?
Here is the correct İnformation:
SxxxxxxYxxxxxx
xx.xx.1989
o2_Giulia, 30.10.2023, 16:32: personal data deleted
Hey
the only option is to contact customer service. Unfortunately, the document is only available in German. Do you have someone who can help you with this?
https://www.o2online.de/assets/blobs/pdfs/besitzerwechsel-o2-prepaid/
Greetings,
Flo
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