Hi,
I want to forward my number to another provider, I already sent confirmation paper to you address with post, I already have credit on my account so please release my number.
Thanks
edit o2_Solveig: verschoben von Prepaid → English Community Mobile
Hi
you can release the number via “My o2” app, via o2 Community, via phone call or via chat. But a letter via mail is also possible.
Please have in mind that the mobile number portability is free of charge. To get your money back you can use this form: https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/
Kind regards,
Alex
18.07.2023 o2_Katja: Link aktualisiert
Hello
nice to have you with us in the community! 
Has your concern been resolved in the meantime thanks to
If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Jessica 
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