Hi,
I want to forward my number to another provider, I already sent confirmation paper to you address with post, I already have credit on my account so please release my number.
Thanks
edit o2_Solveig: verschoben von Prepaid → English Community Mobile
Lösung von MXP_Alex
Hi
you can release the number via “My o2” app, via o2 Community, via phone call or via chat. But a letter via mail is also possible.
Please have in mind that the mobile number portability is free of charge. To get your money back you can use this form: https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/
Kind regards,
Alex
18.07.2023 o2_Katja: Link aktualisiert
Hi
you can release the number via “My o2” app, via o2 Community, via phone call or via chat. But a letter via mail is also possible.
Please have in mind that the mobile number portability is free of charge. To get your money back you can use this form: https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/
Kind regards,
Alex
18.07.2023 o2_Katja: Link aktualisiert
Hello
nice to have you with us in the community! 💙
Has your concern been resolved in the meantime thanks to
If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Jessica 🌷
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