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please cancel SIM to eSIM replacement request

S
Rang

Hello @o2_Michi @o2_Antje @o2_Micha @o2_Katja, some time ago, I wanted to issue an additional SIM card to use o2 during the transfer of my number.

Instead, I accidentally ordered a service to replace my physical card with an eSIM. But I definitely need my physical card, I don't want it to be blocked after activating eSIM.

Could you please cancel SIM to eSIM replacement request, because I cannot fully use the MeinO2 application, while it constantly offers me to complete the replacement procedure.

edit o2_Solveig 18.10.2022, 17:17 Uhr abgetrennt von Die eSIM - Bestellung und Aktivierung Schritt für Schritt und in englischen Bereich geschoben

Karten-Nr. XXXXXXXXXXXXXXX4890
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Lösung von o2_Micha 18 October 2022, 18:29

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3 Antworten

o2_Micha
Benutzerebene 7

Hello @swrd thanks for your request. 💙
I cancelled the order of the e_sim as requested.
Is there anything else i can do for you?

kindly regards
Michael

#bleibgesund
S
Rang

Hello @swrd thanks for your request. 💙
I cancelled the order of the e_sim as requested.
Is there anything else i can do for you?

kindly regards
Michael

No, thank you!

o2_Jessica
Benutzerebene 7

Hello @swrd,

great, thank you very much for the feedback!
If you have any further questions or concerns, please feel free to contact us again in the community.
You can also find a collection of English FAQs under the following link:

Kind regards
Jessica 😊

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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