Hallo,
I have been provided new contract and while talking to the O2 customer service, He mentioned that i dont have to pay one time fee of 39.99€ as it is been an offer to me as a part of customer buy back.
But at the end of the month i see that fee is still listed in the bill. I dont know what to do here.
Also i have been offered the Netflix free 12 months subscription. i have been informed that i get the mail or message to proceed further. i got a mail which redirects and says i dont have access for subscription.
can someone help please.
Thank you.