Dear @O2 Germany
I never ordered an O2 Music Paket or Telefónica Germany, but I found out when I got the bill for May 2025. I immediately cancelled it, but I still got an invoice again this month to pay for this service, which I never used. Therefore, I would kindly request that you return the money taken without my consent.
Thanks
Lösung von o2_Senay
Hello
I have checked for you and found that you have already canceled the subscription yourself. Therefore, I have refunded the fees for the two months. You will see the credit on your next but one bill. I hope this is a satisfactory solution for you.
If anything changes in the future or if you need further assistance, please feel free to contact us at any time. Thank you for your understanding🙂
BR, Senay
Where did you quit? Check out this post, where you'll find everything:
Hello
I have checked for you and found that you have already canceled the subscription yourself. Therefore, I have refunded the fees for the two months. You will see the credit on your next but one bill. I hope this is a satisfactory solution for you.
If anything changes in the future or if you need further assistance, please feel free to contact us at any time. Thank you for your understanding🙂
BR, Senay
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