Hi O2 team,
I have had an O2 Loop sim card for a year now and when i upload money onto my account it does not appear and remains on 0.04 cent. I have uploaded 20 now and still not registering. I also want to change my contract but as i cannot call O2 i am not able to do this.
Cheers
Hi
I also want to change my contract but as i cannot call O2 i am not able to do this.
Could you go a bit more in to detail ? What changes do you have in mind?
Best Matze
I would like to keep my 02 phone number but swap to pay monthly contract, not on this on pay2go loop contract.
Is it not possible for someone at o2 customer services to call my o2 number and then can walk me through the available options / tarife?
Many thanks,
Could you tell us to or three sentences which user profile you fit it?
How much data do you need per month? How much would you like to spend, or better which is the limit you would like to pay per month.
With this info we can check which tariff fits the most.
Best RegardsMatze
I would need maybe around 10 GB but not look to spend more than €20 / € 25 a month.
Is it possible for you to check my current 02 loop contract and see my details?
Hi
The only tariff that would fit is the o2 Free M (includes 20 GB) which costs 29,99 Euro per month
or the o2 Free S Boost (includes 6 GB) whichs costs 24,99 Euro per month.
Best Matze
Ok and what is the process for this? how quickly can this be put through?
Also if i do no want this package as Vodafone have a better offer then can i change to Vodafone and take my number with me?
Hi
Good news. Our sales colleagues just sent me a mail that we got a brand new special offer.
The o2 Free M Flex 20 GB for only 19,99 Euro, i would say that fits 100% for you, doesnt it?
If you interessted i will contact you via private message.
Best Matze
Yes perfect. Sounds good
Best Matze
Hi
Good news. Our sales colleagues just sent me a mail that we got a brand new special offer.
The o2 Free M Flex 20 GB for only 19,99 Euro, i would say that fits 100% for you, doesnt it?
If you interessted i will contact you via private message.
Best Matze
Why doesnt my topic get an answer and other do?
Hi
Welcome to our community.
Why doesnt my topic get an answer and other do?
We answer the threads here in chronological order and the first posting from Faz15 was created on the 26 th of march,
your inital posting was done yesterday, thats the reason.
But we will check your case and get back to you in your own thread as soon as possible.
Best Matze
Hi
Welcome to our community.
Why doesnt my topic get an answer and other do?
We answer the threads here in chronological order and the first posting from Faz15 was created on the 26 th of march,
your inital posting was done yesterday, thats the reason.
But we will check your case and get back to you in your own thread as soon as possible.
Best Matze
I am used to not getting a clear answer by now at least...
Dear
please stay in your post. Posting more than one article will only unnecessarily increase the processing time for you and other customers.
Kind regards,
Andrea
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