I ordered a mobile phone, paid the downpayment march 23 and after that never got any confirmation or info about whats next. I asked on chat, they keep saying it will come in next days. Wel nothing is coming. Other big companies i ordered from maybe have 1 day later delivery because of corona, but think its a bit weird i dont hear anything. The mobile phone was available right away on the site, so should have been send last week already..
- Moderator
- 18736 Antworten
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5 April 2020
Hi
Welcome to our o2 Community.
I will try to figure out what happend to your hardware order.
First of all we did send you an E-Mail around march 19th.
The correct way to order the phone was to click the link in the mail description to place your payment.
If your followed these steps the contract will occurre, otherwise nothing will happen.
Could you tell us if you followed these steps?
Best Regards Matze
Yes off course, it was paid on march 23
- Moderator
- 18736 Antworten
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6 April 2020
We will take a closer look.
Best Matze
I send the info
Benutzerebene 7
- Team
- 26467 Antworten
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7 April 2020
Dear
I reopened a ticket my colleague from Facebook started for you and filled in the IBAN in from which you payed the money, to find out what happened.
Kind regards,
Andrea
Ok i hope i get an answer soon
Benutzerebene 7
- Team
- 26467 Antworten
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8 April 2020
Dear
the collegues are working on your case. After feedback from the accounting department (they are waiting for this feedback) the money of the down payment should be transferred back.
Kind regards,
Andrea
Dear
the collegues are working on your case. After feedback from the accounting department (they are waiting for this feedback) the money of the down payment should be transferred back.
Kind regards,
Andrea
Why will it be transferred back?? I want the phone!!
So no i also dont get the money? Is that also going to take weeks before something finally gets done?
Benutzerebene 7
- Moderator
- 12852 Antworten
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14 April 2020
Hey
the paying out process normally takes two weeks. Please have some patience.
After that you can try to order the phone again. I’m very sorry that these complications have occurred.
Greetings,
Flo
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