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Hello o2, 

This February, my friend’s number was transferred to me and i was informed to use this until October.

But due to the sudden Pandemic i have come back to South Korea on March and haven’t used the number ever since. 

I thought i had to pay the premium until October but now i am charged again for November as well. Please help me clear out about the contract, and help me terminate the contract as soon as possible. and i would also like to know if it is possible to get the refund for the premium i payed on November.

I can’t find email address to send my documents needed for termination. 

and this is my e-mail: XXXX

 

with Regards,

Sola Lee

 

Edit: E-Mail address removed / o2_Dennis

 

 

Hi @saaaaaaaaal 

 

welcome to our community. :relaxed:

Did you send a cancellation letter after you took the contract? 24 month contracts don’t stop automatically, they renew for another 12 month  if they are not cancelled with a three month notice. So if you don’t want you use this contract anymore because of staying abroad, you can cancel the contract to an earlier date.

This is how to proceed: 

Extraordinary cancellation

 

Greetings

 

 

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