Hi,
My mobile internet is very slow.
And the speed of my exit to the Internet varies between 1-6 mb and that's why I feel bad.
what can I do to make it faster?
is that O2's 5G speed ?
Could you please help me.?
edit o2_Solveig 29.11.2024, 20:05 Uhr verschoben von Mobilfunkdienste → o2 English Community Mobile
Lösung von o2_Giulia
Hello
Please note that this is a public community in which other customers also write to you. I am sure that Libertas only wanted to help you with your issue. Please note that we attach great importance to a polite and respectful interaction with one another. I ask you to take this into account in future comments
The situation in Bad Hönningen is as follows according to the Live-Check:
There are indeed restrictions there due to overload, our technicians have already been informed and are working on a solution. We are working hard to further expand our network.
You can use the blue button to report that you are affected by the restrictions.
Unfortunately, we cannot currently give a date for network expansion.
Best regards
Giulia
Hi
Please check here to see if there is currently a disruption in your region: http://g.o2.de/livecheck.
Kind regards,
Alex
Yes, I checked it and there is no malfunction. My internet is still slow.
Edit o2_Kathi 29.12.24 Full quote removed
Hello
welcome to our o2 Community 😀
I am sorry to hear that there are problems with mobile phone network reception at your address.
We need a little more information so that we can help you. Can you give us an address near you (not your own address!) so that we can take a look at the situation there?
It is possible that the 5G network is not yet optimally developed there. Maybe it works better if you set your smartphone to LTE/4G only?
Best regards
Giulia
u also can try some standard things.. restart the smartphone, try the sim in another mobile and see whats happen. If nothings helps you need to check the Livecheck and report over and over again, if network doesnt work.
So you can measure your bandwith to proof O2, that the mobile network#s not working to potentielly seek compensation
Libertas ,
get compensation?
I guess you didn't understand me, I don't want compensation!
I'm not stupid or poor. I just want internet speed and nothing else.
And I don't even want anything anymore because of your behavior.
Hello
Please note that this is a public community in which other customers also write to you. I am sure that Libertas only wanted to help you with your issue. Please note that we attach great importance to a polite and respectful interaction with one another. I ask you to take this into account in future comments
The situation in Bad Hönningen is as follows according to the Live-Check:
There are indeed restrictions there due to overload, our technicians have already been informed and are working on a solution. We are working hard to further expand our network.
You can use the blue button to report that you are affected by the restrictions.
Unfortunately, we cannot currently give a date for network expansion.
Best regards
Giulia
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