Hi @Omar_999, 

welcome to our English Community. Nice to meet you here. 

Could you already clarify your issue? I do not see any hindrances, and we also got already some rates from you. 

Loving greetings,

Tobias

Hello, Actually I have paid 221 euro first time when I bought the phone and last week 9.99 euro was cut from my account for the sim. But may be I did something worng and press the button to pay rest of the money 1100 euro at a time but it will very difficult for me. Then I tried a lot to cancel it but i couldn’t. Then yesterday I got a paper from O2 which was totally in german. My german knowledge is not so good sorry for that but I translate it and I understand there written that my 1100 euro will cut from my account with 2 weeks. But that not possible for me. Will please help me. I but the phone with contract and I want to carry the contract for 24 months. Please solve my this problem. I have also attached the paper whoch I got from the o2. Please please solve my this problem. 

…………………………….

Hello, 

I have bought iphone 12 pro max with o2 sim for 24 months. The contract will finish on December 2022.But mistakenly I press the advance payment option and I tried a lot to cancel it but I couldn’t. Then I got a paper from o2 where written that my rest of the amount 1100 euro will be cut from my account within next 2 weeks.But it is not possible for me. Will you help me, I want to continue my monthly payment. Please solve my this problem, please.

Kind regards,

Md Omar Faroque

edit o2_Tobias: transferred from the thread Advance payment cancel request to here because of double-posting

Hi @Omar_999, 

oh, I understand what you mean.   But I have good news for you!

Fortunately, we were still able to delete the “Vorzeitige Abzahlung Ihres My Handy-Kaufvertrages” (early quit of your My Handy-purchase contract). 

You will be charged now again with small monthly rates until the end of the 24-months-period. 

You can check your o2 My Handy-contract online when you click this link: 

We are happy that we could find a solution for you. 

Loving greetings,

Tobias

Hello, 

Thank you so much for your kind cooperation. I am really grateful to all of you. But still I have problem that is,  my contract is with sim card and mobile,  but it only cut the sim card monthly payment that is 9.99 euro and the rest of 55 euro for mobile is not cutting from my account. Can you please check it and fix it. So that every month from my account 65 euro will cut. Please solve my this problem. 

Kind regards,

Md Omar Faroque 

Hello,

I hope you are doing well. I have still one problem please solve my this problem. My 02 sim contract which is 9.99 euro is cutting from my account but my iphone 12 pro max contract which is 55 euro is per month which is still not cutting from my account. I got a letter from O2 where written that from 5 April my installment amount will be cut but still not cutting. Can you please check it why this happened. I request you please check it and please let me inform. Thank you.

Kind regards,

Md Omar Faroque  

Hello @Omar_999,

so you want your cell phone installment to be automatically deducted from your account? After you bought your phone, did you fill out the SEPA direct debit mandate and send it back to o2?

Kind regards,

Jessica

Hello,

Yes I want each month automacally 55 euro cut from my account, and when I bought the phone I gave every details of my bank account. And I got a letter last month where written that from 5 April my monthly payment will be cut from my account. But still no amount is cutting. I am very much worried about this matter will you please check and fixed this problem. I have also attached the letter which I got from O2. Please solve my this problem. 

Kind regards,

Md Omar Faroque 

Edit: Image removed due to data protection. o2_Dennis

Hello, 

Hope you are doing well. Did you checked my last message? Please check my details and fixed it why the phone monthly contact is not cutting from my account?  Please solve my is problem. 

Kind regards,

Md Omar Faroque 

Hi @Omar_999, 

thanks for your reply.

Nice that you received already a confirmation that we will continue the monthly rates for your IPHONE 12 PRO MAX 128GB, pacific-blue. So, this worked out already.   

In order that we are allowed to continue to deduct the open amount both for your mobile phone contract as well as for your o2 My Handy-contract, please fill out the following SEPA-form: SEPA Please make a cross at “Einzugsermächtigung” (direct debit). In the section “o2 Mobilfunkvertrag” you write down the customer number of your mobile phone-contract. In the section “My-Handy-Kaufvertrag” you write the customer number of your o2 My Handy-contract. 

Thanks a lot for your support. 

Loving greetings,

Tobias

Hello, 

I have completed the form. But here is no option to attach pdf. So I click a screen shot of complete form.please find the attachment below. 

Kind regards,

Md Omar Faroque 

Image removed due to data protection. o2_Ines.

Hello, 

I have sent you the form. Now is it okay?  From next month now the money will cut from my account? Please check it. Thank you.

Kind regards,

Md Omar Faroque 

Hello @Omar_999, please never post any private data. I had to remove the screenshot.

Please do as o2_tobias told you in the previews message. Feel free to write to us if we can help you.

Kind regards, Ines.

The down payment was increased to € 221, so the installment will not be debited in the first 4 months.

The SEPA seems to be present when the mobile phone bill is debited.