I have lost my PUK code and the sim card is locked. I also cant login to My O2 app as my account is also locked.
Please help, its emergency
Thread relocated to English Mobile - o2_Antje
Edit by o2_Andrea: Posts merged
Lösung von o2_Andrea
Zur Antwort springenI have lost my PUK code and the sim card is locked. My MeinO2 is account is also locked and I cant login
I cant make call to hotline also
Please help
Hi
you posted your request twice. Therefore I have closed this thread.
Here you can find the other thread:
Kind regards,
Alex
Dear
welcome in our o2 community. 
Please do not post your request multiple times here in the forum. We work on each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.
I have merged your posts once.
We can't tell you the PUK here in the o2 community.
Please reset your password for My o2 using the "Forgotten password" function to regain access to the online portal.
You can contact either the WhatApp chat or the hotline with your personal customer code/ID. You can find our contact options here: Kontakt
Kind regards,
Andrea
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
