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Lost PUK code

  • May 20, 2021
  • 3 Antworten
  • 120 Aufrufe
M
Besucher:in

I have lost my PUK code and the sim card is locked. I also cant login to My O2 app as my account is also locked. 

Please help, its emergency

 

Thread relocated to English Mobile - o2_Antje

Edit by o2_Andrea: Posts merged

Lösung von o2_Andrea

Dear @mohibk ,

 

welcome in our o2 community. :mouse2:

Please do not post your request multiple times here in the forum. We work on each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

I have merged your posts once.

We can't tell you the PUK here in the o2 community.
Please reset your password for My o2 using the "Forgotten password" function to regain access to the online portal.
You can contact either the WhatApp chat or the hotline with your personal customer code/ID. You can find our contact options here: Kontakt

 

Kind regards,

Andrea

    3 Antworten

    M
    Besucher:in
    • mohibk
    • Autor
    • Besucher:in
    • May 20, 2021

    I have lost my PUK code and the sim card is locked. My MeinO2 is account is also locked and I cant login

    I cant make call to hotline also

    Please help

    MXP_Alex
    Legende
    Forum|alt.badge.img+22
    • MXP_AlexLegende
    • May 27, 2021

    Hi @mohibk,

    you posted your request twice. Therefore I have closed this thread.

    Here you can find the other thread: 

    Kind regards,
    Alex

    o2_Andrea
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • May 28, 2021

    Dear @mohibk ,

     

    welcome in our o2 community. :mouse2:

    Please do not post your request multiple times here in the forum. We work on each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

    I have merged your posts once.

    We can't tell you the PUK here in the o2 community.
    Please reset your password for My o2 using the "Forgotten password" function to regain access to the online portal.
    You can contact either the WhatApp chat or the hotline with your personal customer code/ID. You can find our contact options here: Kontakt

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    MXP_Alex
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