Lost my prepaid sim card, how to get a replacement, can anyone help.

Hello, I have the same problem. I have lost my prepaid simcard. I went to an O2 shop yesterday, they told me it was not possible to get a knew one in the shop. 

They said I had to order one online, but that isnt possible either unless I had pre registered the card on the o2 website, which i hadnt. 

Is there any way to get a new one sent out?

Edit by o2_Andrea: Beiträge zusammengeführt

Hello @AEL2023, welcome at our community. Nice to have you here.

It's a pitty that you lost your card and i am sorry that you didn´t get a new one at the shop.

I can send you a new card with your existing phone number, this costs a one-time fee of €9.98.

For this I need your data, which you can send to me via private message at @o2_Support Please only send your personal information there and not here publicly in this post!

Kind regards, Ines.

@o2_Support  Can you please help ?

Hey @malik109,

Welcome to the o2 Community and happy new year! 💙

You can order a new SIM card in "my o2". You will find the option under the "Tariff & Sim" tab. 

Best regards,
Flo

Hi @o2_Flo ,

   There is no option visible as you said. There must be some issue in o2 portal. Can you please check? I can share you my credientals as well  

@o2_Sven , If you not reply for a week, what should I do? 

o2 customer service is very bad.. its a basic thing which takes week and still not resolved. 

@o2_Sven, you are not correct here.

   1- The helpline only in German (not in English so useless)

    2- Chat (just a bot  with no information and redirect to helpline) 

Now what?

This is only for POST PAID.. Don’t miss guide.  It is clearly mentioned that PRE-PAID sim is lost.