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i haven't received my contact number

  • August 16, 2023
  • 9 Antworten
  • 58 Aufrufe
S
Besucher:in

I recently bought a phone with a contract, however i did not receive my contact number. Only my customer number is written and there is no contact number.

Lösung von o2_Giulia

Hello @Sushanmali,

that is very unusual indeed, as your contract number is normally shown in the space below the customer number.

I will have the invoice sent to you again. Please let us know when you have received it, if the contract number ist included.

If it is urgent, you can also contact our English customer service, our colleagues will be pleased to help you on the phone as well.

Best regards

Giulia

9 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • August 17, 2023

Hello @Sushanmali ,

welcome to the o2 Community 💙.

Maybe I’m just misunderstanding you, but the contact number would be something that you provide, in case that we need to well contact you. Do you maybe mean the phone number of the contract that you’ve made?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
S
Besucher:in
  • Sushanmali
  • Autor
  • Besucher:in
  • August 17, 2023

Sorry, i meant my contract number(Vertragsnummer).

o2_Andrea
  • o2_AndreaTeam
  • Team
  • August 19, 2023

Dear @Sushanmali ,

You can find your invoice with the installment plan and contract number under My o2.

If you have a mobile contract with us, you can log in there and should be able to switch to the o2 My mobile contract, so you can access the bill.

Kind regards,

Andrea

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S
Besucher:in
  • Sushanmali
  • Autor
  • Besucher:in
  • August 21, 2023

Hello, i bought a phone with no o2 sim plan and i need to register my device to get access to myo2 app to view my contract details however i do not have my contract number, i have the receipt and there is a blank space besides Kundeninformationen where my contract number should be.

 

o2_Giulia, 31.08.2023, 12:57: personal data deleted (customer number)

o2_Flo
  • o2_FloTeam
  • Team
  • August 24, 2023

Hey @Sushanmali,

Could you read our FAQ on the subject? Does that help you?

 

 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
S
Besucher:in
  • Sushanmali
  • Autor
  • Besucher:in
  • August 25, 2023

Hello, to login to meino2 or meino2 app, i need my contract number which i don't have.

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • August 31, 2023

Hello @Sushanmali,

that is very unusual indeed, as your contract number is normally shown in the space below the customer number.

I will have the invoice sent to you again. Please let us know when you have received it, if the contract number ist included.

If it is urgent, you can also contact our English customer service, our colleagues will be pleased to help you on the phone as well.

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
S
Besucher:in
  • Sushanmali
  • Autor
  • Besucher:in
  • September 14, 2023

Hello, yes i received the new invoice with my contract number and now can login to the app. Thank you very much.

o2_Andrea
  • o2_AndreaTeam
  • Team
  • September 17, 2023

Dear @Sushanmali ,

thank you for your feedback to us. Good news that you can now log-in again.

Please don’t hesitate to contact us here in our community if you need further support.

Kind regards,

Andrea

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