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How to view pending / paid installment information?


How to view pending / paid installments  information?

Lösung von o2_Kurt

Hi @zohair1991 ,

please try this link:
Rechnungsdaten

Do you also have a mobile contract or is it a hardware only account?

Best regards
Kurt

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18 Antworten

bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 42074 Antworten
  • 11. Juli 2024

Log in to your customer account.


  • Autor
  • Neuling
  • 13 Antworten
  • 12. Juli 2024

can you share the portal link? I don’t see any where.


o2_Kurt
  • Moderator
  • 18780 Antworten
  • Lösung
  • 12. Juli 2024

Hi @zohair1991 ,

please try this link:
Rechnungsdaten

Do you also have a mobile contract or is it a hardware only account?

Best regards
Kurt


o2_Kurt
  • Moderator
  • 18780 Antworten
  • 19. Juli 2024

Hi @zohair1991 ,

does the link work for you and did you manage to find the info about the paid installments?
If you have further questions, please don’t hesitate to contact us here again 🙂

Best regards
Kurt


  • Autor
  • Neuling
  • 13 Antworten
  • 1. September 2024

Hello @o2_Kurt , I am still not able to view my paid installments. I dont why this is so complicated to see ?


  • Autor
  • Neuling
  • 13 Antworten
  • 1. September 2024

I have hardware only contract, I only Bought iPhone + Airpods. Without Sim Contract.


o2_Gerrit
  • Moderator
  • 6959 Antworten
  • 1. September 2024

Hello @zohair1991,

did you order your iPhone and the Airpods separately? In that case each installment plan has to be registered separately in Mein o2 to create a customer account for each.

Best Regards,

Gerrit


  • Autor
  • Neuling
  • 13 Antworten
  • 1. September 2024

I ordered iPhone & Airpods in single order. But till date I am not able to see how much I have paid already… Please provide any link where can I see my paid installments?


  • Autor
  • Neuling
  • 13 Antworten
  • 1. September 2024

I tried the link provided in above comments (https://www.o2online.de/ecareng/?contentId=rechnungsdaten) but whenever I open this link, it opens community forum.


  • Autor
  • Neuling
  • 13 Antworten
  • 1. September 2024

 


o2_Sven
  • Moderator
  • 15517 Antworten
  • 3. September 2024

Hello @zohair1991,

then you probably aren’t logged in with a contract. Did you register your myHandy contracts with mein o2?

 

Kind regards, Sven


  • Autor
  • Neuling
  • 13 Antworten
  • 3. September 2024

How can I login with contract? Also how can I register my Handy contracts with meinO2??


o2_Giulia
  • Moderatorin
  • 21146 Antworten
  • 4. September 2024

Hello @zohair1991,

if you haven’t registered in Mein o2 already, you can do so here: Bei o2 Registrieren und Vorteile nutzen: Jetzt anmelden (o2online.de)

You would need your contract number from the invoice that was sent to you earlier.

Please find more informatione in our FAQ:

o2 My Handy | O₂ Community (o2online.de)

Best regards

Giulia


  • Autor
  • Neuling
  • 13 Antworten
  • 4. September 2024

It says you are already registered : 

 


o2_Sven
  • Moderator
  • 15517 Antworten
  • 5. September 2024

Hello @zohair1991 ,

it says that you are already logged in, probably with the account that you are using here for the community. So once you’ve logged out of this, you can then proceed with the registration of your myHandy contract.

 

Kind regards, Sven


  • Autor
  • Neuling
  • 13 Antworten
  • 11. September 2024

I tried to register with my contract number, but it says : 

 


  • Autor
  • Neuling
  • 13 Antworten
  • 11. September 2024

I tried with Airpods Vertragnummer, its working fine. But for iPhone Vertragnummer is not working it says Already registered?


o2_Sven
  • Moderator
  • 15517 Antworten
  • 12. September 2024

Hello @zohair1991,

then you probably registered the iPhone previously already. We can’t see your databank entries here, since your community account isn’t connected to any contract, so we can’t really tell anything further about a registration potentially already existing. It might be helpful in this case if you contacted the english hotline.

 

Kind regards, Sven


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