Dear @mykokm ,

welcome to our community.

Could you finish your SIM-activation in the meantime?

Kind regards,

Andrea

Hi Andrea/support,

I am having this issue as well, but the problem is that I cannot activate my sim with my name incorrect because the Identity Verification fails, and they tell me I have to fix my name. But it is stuck because there is no way to fix the name. Is there a way to restart the activation so I can enter my name again and correct it?

Hello @mikedm thanks for your post.
Ordering a new free sim card could be a solution, but first i would like to ask, how do you have tried to activate the sim card? 

kindly regards
Michael

Hi Michael, so far I have been going to this site to activate it: https://www.o2.de/freischalten

The Sim is a prepaid sim card that I’ve already paid for, so I really hope I do not need to go buy another one.

All of the activation goes well, but it seems to have memorized my name as Mike and will not let me change it to Michael (which is on my passport), so the Identity people will not approve it until it is fixed.

Thanks!

Hello @mikedm, 

did you buy your card in a store or online? And where have you already had your name deposited? So in which step did the error happen?

Kind regards
Jessi 

Hallo, 

I have similar issue, can you please help me out ? 

I entered my name correctly and auto filling of my phone has incorrectly added my company name at the end of my surname?

Please let me know what shall I do?

Hey @Bala_421 
We're happy to try and help you. Where did you enter your name incorrectly? During an order or activation? Please specify your question. 

Best regards,
Flo

Hello Flo,

thanking you for writing me, and sorry for acting for my late response.

i have entered while try to register the number/sim,

VG

Vidyut

Hello @Bala_421,

okay you entered your name wrong while try to register the number/sim. So at the order you entered your name correct? What happened after you enterred it incorretly?

Kind regards, Ines.