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Homespot internet extremly laggy

C
Rang

Hello! 

Since Monday I am having troubles with my internet. I have a Homespot o2 and Blau mobile phone. Both are having problems establishing video calls via Whatsapp, Zoom and Teams for the past week on 3 OS - Android, Mac and Windows. Is that a known problem around Bonn/Königswinter? I tried resetting the router several times, it did not help.

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Lösung von o2_Matze 19 April 2021, 15:01

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3 Antworten

o2_Tobias

Hi @chataccount101, 

 

thanks for coming back to our English Community. 

 

I regret that you have problems using your o2 HomeSpot together with the common video-conferencing-tools. 

 

Can you please explain in detail what exactly is not functioning in the video-conferencing-tool? 

Did you check if you have a LTE-connection when you fill in your usage address at Livecheck? 

Did you try using the homespot in different places in your appartment, esspecially near the window. 

 

Thanks for your assistance. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
C
Rang

Hi @o2_Tobias , for some reason I couldn’t log into the old account. Yes, I have checked the Livecheck and it says it works normally. The Homespot is in the same place for almost 1 year now, near the window. Nothing changed, there are no new devices, but for 2 weeks already I am having problems with every single video-call I make. on 4 different devices - Windows laptop, Windows PC, Macbook Air and Android phone. This is getting quite frustrating because I work from home office and it is affecting my job.

o2_Matze

Hi @chataccount1011 

You can check you address via Livecheck for errors 

If there are no errors mentioned you can create a trouble ticket at the end of the check

with chosing “Ich stimme nicht zu” After that you have to answer some questions

and our colleagues from Tec department will take a closer look at your trouble ticket. 

Best Regards.

Matze 

https://g.o2.de/wcr

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