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Help with Hardware Extra needed


Hi,

 

I ordered a Google Pixel 6 at the end of May'22 during which the offer was to receive Google Buds with every purchase. When I tried ordering the accessory online through O2 portal it kept failing for some reason. Later, I received an email and someone ordered it on my behalf. The accessory was then auto shipped 2 weeks ago during the same period I had moved my apartment and it went undelivered. I have already updated my address in the O2 portal and the accessory still went to my old address and returned. Now I am not able to place the order through the portal.

Kindly help!

 

thanks,

Vikash

 

Edit o2_Sven 19.07.2022/20:35: Moved to it’s own topic from here


1 Antwort

Hello @Vikash ,

welcome to the o2 Community 💙.

I checked your account and from what I can see another set of buds was shipped to you in the meantime, have you received this second set?

We are looking forward to your response.

 

Kind regards, Sven

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