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C
Rang

Hello, I have ordered a mobile phone (to go with an iPhone) and the next day I received an email from O2 asking me to pay a deposit of €185.99 before the phone would be shipped. I accepted and made the transfer but the next day O2 emailed me saying my or was declined and they cannot offer me the phone without giving me a reason why they canceled my order. I have tried everything to get a refund of my deposit but to no avail. For the past two months I have called the O2 hotline but they are not telling me anything important. Please what should I do to get my money back?much

Edit o2_Bianca: Moved from Rechnung to English o2 Community Mobile

 

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Lösung von Cursh1 11 November 2022, 00:38

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16 Antworten

C
Rang

Hello, I ordered for a mobile phone ( an iPhone) and the following day, I received an email from O2 asking me to pay a deposit of €185,99 before the phone would be shipped. I accepted and made the transfer but the next day, O2 sent me an email that my oder had been rejected and they can’t offer me the phone without giving me any reason why they cancelled my order. I have made all efforts to get a refund of my deposit but to no avail. For the past two months, I have been calling O2 hotline but they don’t tell me anything important. Please what should I do to get my money back?

 

Moved to our english community, o2 Michi, 12.11.2022 10:11 Uhr

o2_Steffen

Welcome to the Community @Cursh1. 💙

when exactly did you order the iPhone? And when did you make the transfer? Was this by bank transfer?

Best regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
C
Rang

Hello Steffen @o2_Steffen, thank you for the response. I ordered the phone on 16 September 2022 and I made the transfer on 21st September 2022. I paid it online with my prepaid master card. Thanks 

C
Rang

Welcome to the Community @Cursh1. 💙

when exactly did you order the iPhone? And when did you make the transfer? Was this by bank transfer?

Best regards

Steffen

Hello Steffen @o2_Steffen, thank you for the response. I ordered the phone on 16 September 2022 and I made the transfer on 21st September 2022. I paid it online with my prepaid master card. Thanks 

o2_Micha
Benutzerebene 7

Hello @Cursh1 ,
thanks for writting within our community, please feel welcome 💙
Just for understanding reasons.
You tried to sign a contract and paid some Money in advance. Unfortunately the contracts wasn´t accepted and you haven´t receive your money back.
Is this right so far?

kindly regards
Michael

#bleibgesund
C
Rang

Yes sir

C
Rang

Hello @Cursh1 ,
thanks for writting within our community, please feel welcome 💙
Just for understanding reasons.
You tried to sign a contract and paid some Money in advance. Unfortunately the contracts wasn´t accepted and you haven´t receive your money back.
Is this right so far?

kindly regards
Michael

Yes sor

C
Rang

Please the problem had not been resolved. I just mistakenly pressed a button and now it is ticked green meaning solution 

C
Rang

Dear Michael

kindly help me out to resolve this issue please 🙏🙏

o2_Micha
Benutzerebene 7

Hi @Cursh1 thanks for your answer.
I unmark the solution thread.
As you paid the deposit, have you named the customer number in the purpose of the transfer?

yours 
Michael

#bleibgesund
C
Rang

Thank you @o2_Micha for your response. I did not name a customer in the purpose because I paid with a prepaid master card.

 

o2_Micha
Benutzerebene 7

Hi @Cursh1 ,
thanks for your answer.
I will try to help you.

Unfortunately there were some problems.
The first is, that you have choosen a payment which werde not compatible with the offer. Thats why the offer wasn´t accepted.
The bigger problem is, that you paid without any customer account informations, so your payment were unable to link with your account.
I will send an personal message to you, to clearify your data and issues.

kindly regards
Michael

#bleibgesund
C
Rang

Hello @o2_Micha please 🙏 I have replied your private message. Thanks

o2_Micha
Benutzerebene 7

Hi @Cursh1 and i have allready answered 😉

yours
Michael

#bleibgesund
o2_Micha
Benutzerebene 7

Hello @Cursh1 i am collecting your threads and put it together in one. 

yours 
Michael

#bleibgesund
o2_Micha
Benutzerebene 7

Hi @Cursh1 thanks for your respond on our personal messages.
I found another thread in which you have allready contact to a colleage. I will lead my informations to my colleague and close this thread because of double posting and double work. 

kindly regards
Michael

#bleibgesund
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