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English customer service on holidays

E
Rang

I am trying to contact the customer service in English, but the pre-recorded message states I am calling outside of business hours. This is incorrect because I am definitely calling during business hours. Are they closed because today is a holiday? Is there no customer service available on holidays?

6 Antworten

RhobarDerIII
Rang
Benutzerebene 7

Good morning @Epark,
unfortunately, the service hotlines are not staffed on public holidays. You will only be able to reach them again tomorrow from 8 a.m. CET.

Maybe I can help you? What kind of problem do you have?

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
E
Rang

Unfortunately it’s a contract issue, so only an employee can help me. 

RhobarDerIII
Rang
Benutzerebene 7

@Epark That’s not a problem for me. You can wait here in your topic til a moderator comes by. It can take up to 14 Days due to high demand for help.

Best regards,

RhobarDerIIi

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
E
Rang

…

RhobarDerIII
Rang
Benutzerebene 7

@Epark or you wait till tomorrow and call the customer service. It depends on how bad the problem is.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
o2_Cora

Hello @Epark,

I see that RhobarDerIII has already supported you here :)

Have you already contacted the English hotline today? If so, could your concern be clarified there? Or can we still support you here?🙂

Best regards 
Cora

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