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I was required to pay a one time fees for the my Phone contract. But the problem is it has deducted the amount two time from my Bank account . What is the solution because when i did the payment for the first time it was showing error but after sometime the money was deducted but the second time payment was successfully.

What should i do now?

I am not able to find any email id to contact to customer service.

 

o2_Giulia, 25.04.2023, 14:34, moved from O₂ my Handy & Finanzierung to English O₂ Community: Mobile

Good evening @Einmalige Entgelte,
Welcome to the O2 community!
Thank you for your question here in the community.

 

You can tell your problem to the dear moderators here via the live chat. Or you can call the English customer support: 089 6666 300 81

 

A moderator can also do this for you here but until they get back to you it can take up to 14 days due to high demand for help.

 

Best regards | RhobarDerIII 

Hello @Einmalige Entgelte, welcome at our community. Nice to have you here.

I had a look at it and the overpaid amount will be refunded to you very soon. 😊

Kind regards, Ines.

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