Hello,
On 13.12.2024 I had a Schufa query in my email inbox from Telefonica Germany GmbH & Co. OHG Risk Prevention Center - Credit Check
I just went to your website and tried to order a cellphone without sim contract but due to technical problems I unable to order my phone.
Now I am not your customer or not ordered any cellphone then why I have very bad Shufa score
Tomorrow I'll go to the police and file a report,
If someone help me here?
Many thanks in advance.
Genau aus diesem Grund habe ich mir vor 2 Jahren Schufa Plus geholt 👍 man wird sofort per E-Mail informiert wenn mit meiner Identität bei einem Schufa Partner etwas bestellt wird.
Hier mal ein Beispiel wie solch eine E-Mail aussieht
Hello, when you order something from O2, a Schufa query is automatically started. A credit check is carried out. This is normal because O2 obviously wants to be sure that you can pay for the smartphone.
Hello, when you order something from O2, a Schufa query is automatically started. A credit check is carried out. This is normal because O2 obviously wants to be sure that you can pay for the smartphone.
Yes I understand but you told me that we regret to inform you that we cannot fulfill your order
Now where is my mistake or any warming things to you that you give me such a bad score two tomes
I am facing problems while ordering online things
please update my two times bad Shufa score or I will concern with German government officials they itself not fulfilled my order I did nothing and two times they give me bad score
Then your credit check came back negative and therefore no contract was concluded with o2.
If you would like to find out the reasons for the rejection, you must contact o2 in writing. They will only provide you with precise information.
Telefónica Germany GmbH & Co. OHG
Information point
90345 Nuremberg
Thanks
Then your credit check came back negative and therefore no contract was concluded with o2.
If you would like to find out the reasons for the rejection, you must contact o2 in writing. They will only provide you with precise information.
Telefónica Germany GmbH & Co. OHG
Information point
90345 Nuremberg
Thanks for your response,
I would like to know one thing more?
If I send a written statement now to the location your send me Nuremberg and ask the reason of not fulfilling the order and also tell them that please update my shufa score
they will update my shufa score or not it will work now if I send the written or not ?
Hello
I have created a separate post for you here, which makes it clearer, as you write in English.
Correct, you can only find out why the order was rejected by writing to your customer service colleagues.
I can't say here what will happen with the credit entry. Otherwise you can contact Schufa directly.
Best regards,
Maria
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