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Contract Extended with my knowledge

  • 22 November 2020
  • 7 Antworten
  • 154 Aufrufe
M
Rang

Hello o2 customer care,

I actually came into Germany to study in 2018, in Wuppertal, and I made a contact for the following telephone number for 2yrs 01xxxxx23 which I was suppose to be paying 29+ euros monthly but it was mostly doubled the price due to the fact that an IBAN was given there is nothing I could do, now the contract has ended, I went to the Wuppertal o2 partners, now the gave me another number 01xxxxxx29 which they told me is unlimited and it 55 euros monthly fee for both lines, but as I write I am being charged sometimes 97 euros, 75 euros for both lines, and I can no long maintain both lines, I went to their office in Wuppertal and they said there is nothing they can do, and my contact signed in 2018 has been edited to 2022, by themselves in the Wuppertal shop, without my knowledge, and a copy sent to me, this is fraud.

Finally, I am just a student, I can no longer be able to take this fraudulent contact extension from o2 Wuppertal branch, I have a copy of the edited contact sent to my email address to 2022 without me agreeing, just and edited one I signed in 2018.

 

Edit: Rufnummern anonymisiert - o2_Kurt

Edit o2_Vivian: verschoben Mobilfunkvertrag → o2 english community: mobile

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Lösung von o2_Andrea 1 December 2020, 15:16

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7 Antworten

M
Rang

Hello

 

So for days now no o2 official has been able to reply to my message, this is really bad and now you have sent me another 71 euro bills and it is suppose to be 55 euros agreed for unlimited from your Wuppertal branch. 

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

https://hilfe.o2online.de/english-o2-community-mobile-43/mobile-phone-24-month-contracts-and-its-conditions-457856

 

Contracts didn't end automatically after 24 month. 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
M
Rang

Because I can no longer pay more than 55 euros as agreed by the Wuppertal branch, I am been cheated, it was suppose to be 55 euros for unlimited, and my contact signed in 2018 was changed to 2022 without my consent in your Wuppertal branch.

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

When did you signed the 1st contract in 2018?

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
M
Rang

Yes it was 2018 when I came into Germany, and it has ended, I only went to the Wuppertal branch to ask what can be done, because I noticed the network was becoming slow, so the offered me another line making it two, new line plus old line, that for both it's going to be 55 euros unlimited, and I demanded for a new contract, they said no need, only for them to edit the old contact of 2018 with my signature which was suppose to end in 2020, to 2022 and I have a copy emailed to me, this is without my approval, and on the English section I just read that it's suppose to be for one more year if I don't cancel, now I am been charged 71 euros instead of 55 euros agreed for the unlimited browsing, if nothing is done, I will stop money from going from my bank account.

 

o2_Andrea
Benutzerebene 7

Dear @Major2020 ,

 

welcome to our community. :evergreen_tree:
as @Bollermann already told you, mobile phone contracts are not automatically terminated after 24 months. If you sign a contract, it will run for 24 months under the conditions mentioned above, after these 24 months the discounts granted will cease to apply and the contract will automatically be extended for another 12 months if you do not explicitly cancel it on time.
You can always cancel a contract up to 3 months before the specified end date. If you do not do so, the contract is automatically extended for a further 12 months.
You can cancel a contract in writing by letter, by fax or with an online cancellation notice, which must be followed by a call to the hotline, where you must confirm the cancellation notice.
You cannot go to a shop and say that you no longer want to use the contract.
You have signed another contract in the shop in addition to your existing one, so both contracts are subject to charges. It would have made sense to extend your existing contract instead of signing a new one. Then you would have had only one contract.
I see that you have cancelled your first contract in the meantime. Please note that your new contract is a partner contract, which means that if the first contract is terminated next year, your very high combination discount will no longer apply and the tariff will cost twice as much as now. :open_mouth:

Since you have concluded your contract in a shop, this shop is also your contact for a complaint regarding the incorrect advice. You do not have the right of withdrawal in a shop, as you will receive the contract documents there, can check them and sign them directly on site. :confused:

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Rang

Lolzzzzz I never signed any second contract, I only signed a first contact which was about to end, and the browsing speed was slow, so I went to the shop in Wuppertal to complain to them regarding the slowness of the first contact line and the offer me a new line that it's same with the old line, and both lines would cost me the sum of 55 euros per month, and I can browse unlimited, but today I am bring charge 71 euros, 97 euros etc per month, this is one of the biggest fraud I have ever seen, and to make matter worst my contract documents which I signed in year 2018 was updated/edited without my knowledge to 2022 which I have the prove and I no longer use that signature of 2018 is this not fraud, I never signed a second contract with the Wuppertal o2 branch office, this is fraud I repeat, and I will strick when the time comes if the bill goes pass 55 euros again per month.

 

Have a nice day

 

Major Onomerike Best

 

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