Hello,
We previously had a contract with O2. We left the country in January 2022. I had cancelled the contract through the website back in February, but since then I continued to get charged. Having spoken to O2 support numerous times to have my contract cancelled - I later discover that we need to sent in the “special cancellation form” for having moved overseas. I see this was received by O2 on 30th August 2022, but we have not received any confirmation that the contract has been cancelled, despite two weeks having passed. Now Paigo are demanding payment for an extortionate amount that does not make sense. We continued to make payment up till March 2022 - which is after the phone numbers had already been de-activated.
Trying to call regular O2 support has us rudely told that they do not speak English. Calling the English hotline has someone saying something different every time and unable to help us. We are also then transferred to another department - again where we are unable to speak to someone in English.
Can I please ask that:
- What is a number we can call for someone to help us here?
- How are we able to obtain confirmation that our contract has finally been cancelled?
- How can we ask O2 to inform Paigo that we’ve specifically been told the money is no longer required given that we have moved abroad and thus were able to terminate our contract early?
kind regards,
James
Lösung von o2_Andrea
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