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Cannot cancel automatic top up

K
Neuling

Hi there

 

I am leaving Germany to move back to New Zealand, and tried to cancel my automatic monthly top ups for my number 0176XXX. I was unable to do so online or on the phone, so a German colleague of mine sent a letter in the post, which i received confirmation of, but I still have automatic top ups being charged to my bank account. 

I am leaving the country and so am hoping to figure out how I can rectify this? 

 

Edit by o2_Manuela: moved to English o2 Community: Mobile, phone number deleted.  11.11.22, 11:37 Uhr

 

Lösung von o2_Manuela

Hello @koopman , 

welcome to our community! 💐

I canceled the SEPA-Mandate for you, so no top ups should be booked in the future. 👍

A termination of your sim card is not necessary, the sim card will deactivate itself after a while. 

You can also terminate your prepaid SIM here.

If you have further questions, just ask. 😊

 

Best regards, 

Manuela

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3 Antworten

o2_Manuela
  • o2_ManuelaTeam
  • Team
  • 4991 Antworten
  • Lösung
  • 11. November 2022

Hello @koopman , 

welcome to our community! 💐

I canceled the SEPA-Mandate for you, so no top ups should be booked in the future. 👍

A termination of your sim card is not necessary, the sim card will deactivate itself after a while. 

You can also terminate your prepaid SIM here.

If you have further questions, just ask. 😊

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
K
Neuling
  • koopman
  • Autor
  • Neuling
  • 1 Antwort
  • 17. November 2022

Hi,

I still had a charge - see attached photo - 

hoping you can help?

thanks 

 

o2_Micha
  • o2_MichaModerator
  • Moderator
  • 9874 Antworten
  • 23. November 2022

Hi @koopman 
thanks for your reanswer.
The payment from the 15th are from a voucher, not by an bank transfer.
The automatically topup function is not available since Manuela deleted the data.

greetings
Michael

#bleibgesund

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