Skip to main content
Warum O2
Warenkorb
 Service

Hi there

 

I am leaving Germany to move back to New Zealand, and tried to cancel my automatic monthly top ups for my number 0176XXX. I was unable to do so online or on the phone, so a German colleague of mine sent a letter in the post, which i received confirmation of, but I still have automatic top ups being charged to my bank account. 

I am leaving the country and so am hoping to figure out how I can rectify this? 

 

Edit by o2_Manuela: moved to English o2 Community: Mobile, phone number deleted.  11.11.22, 11:37 Uhr

 

Hello @koopman , 

welcome to our community! 💐

I canceled the SEPA-Mandate for you, so no top ups should be booked in the future. 👍

A termination of your sim card is not necessary, the sim card will deactivate itself after a while. 

You can also terminate your prepaid SIM here.

If you have further questions, just ask. 😊

 

Best regards, 

Manuela

Hi,

I still had a charge - see attached photo - 

hoping you can help?

thanks 

 

Hi @koopman 
thanks for your reanswer.
The payment from the 15th are from a voucher, not by an bank transfer.
The automatically topup function is not available since Manuela deleted the data.

greetings
Michael

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica