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Cannot activate eSIM (mobile device says: “Profile already downloaded”)

Y
Rang

Hi everyone,

 

I ordered a new eSIM on my phone device, and by mistake I deleted it from the phone.

I’m not able to activate a new eSIM due to the fact that I have now the eSIM in “Pending status” (in app says “In Aktivierung”)

Cannot activate the eSIM since I don’t have in the mobile phone anymore and I’m stuck in the loop.

 

When I’m trying to scan the existing eSIM profile, the phone says:
“Profile already downloaded”

Subject Code: 8.2

Reason Code: 1.2

 

Perhaps the profile needs to be deleted somehow, or something else...

Can someone help me there?

 

Thanks

icon

Lösung von Your_e 12 November 2021, 14:43

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13 Antworten

Y
Rang

So, the status is:

  1. I’m stuck with Ersatz-eSIM as it was described above and I cannot do much about it.
  2. I ordered a new eSIM for a new device “Zusatz-eSIM”. Now when I try to activate it in the app, I’m receiving error. Not sure what to do right now :) 


Any help regarding that is pretty very welcomed :) 

 

Thanks

Y
Rang

It took it a while after it was solved by itself (several hours)

 

A lot of patience and multiple unsuccessfully attempts of trying to activate new eSIM’s, a lot of errors in the app and in the “Mein O2” browser portal, and quite a lot of work maintenance during the same time. Unlucky me :) 

 

Fortunately, problem solved

Thanks

o2_Tobias

Hi @Your_e, 

nice to see you again in our English Community. 

Thanks for your feedback. 

I am happy that the activation was at last successful. :ok_hand:

Which phone do you use with your eSIM?

 

Loving greetings,

Tobias

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
Y
Rang

Hi @Your_e, 

nice to see you again in our English Community. 

Thanks for your feedback. 

I am happy that the activation was at last successful. :ok_hand:

Which phone do you use with your eSIM?

 

Loving greetings,

Tobias

 

Hi Tobias,

 

The phone used for the above situation was Pixel 6 (Android 12)

In the end, everything was solved and works flawlessly so far.

 

Thanks

o2_Tobias

Hi @Your_e, 

oh, that´s nice to hear. 

Just have a look to this test review of @FlashBox: 

(unfortunately only in German)

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
T
Rang

Hi @Your_e ,

I'm having the same issue and it's really frustrating but I am relieved to know it worked out well at the end. 

 

May I ask know it resolved itself? O2 has already created a new eSim for me but I'm not able to add it. Instead I get an error message "Profile already downloaded". Did you keep scanning the QR code or did you create multiple eSims before it finally worked? 

 

Google support told me that I need to provide o2 with my EID number and they could solve the problem for me. 

o2_Tobias

Hi @tictackto8, 

welcome to our English Community. 

I just saw that you contacted o2 already today and that we informed our department that you cannot activate your eSIM. 

I guess that you used your profile already. Therefore, I will send you another profile in order that you can activate your eSIM. The eSIM-profile will come within the next 5 days by letter. Please wait for the letter. 

If you receive the letter, please follow this instructions here: eSIM You can watch the videos also with English subtitles. 

I hope you manage to activate your eSIM this time. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

Hi there, 

A few days ago, ordered eSim through the O2 app.  Unfortunately, during the activation process I deleted it.  Now I can't use because this message "Profiles already downloaded". For your information, I was already restore my Pixel 6 Pro but the result is same. What should I do to resolve this issue? TIA

o2_Micha
Benutzerebene 7

Hi @A. Wolfgang thanks for your post. 
Were you able to solve your request in the meantime? Or do you still need support? 
Your request is regarding to which tarif plan? 

kindly regards
Michael

 

#bleibgesund
A
Rang

Hi @A. Wolfgang thanks for your post. 
Were you able to solve your request in the meantime? Or do you still need support? 
Your request is regarding to which tarif plan? 

kindly regards
Michael

 

Hi @o2_Micha ,yes I need your help because until now I can't used my eSim. Currently, I used O2 Free L Boost. 

o2_Sven

Hello @A. Wolfgang ,

the profile is one-use. Are you able to order another profile via the contracts mein o2? If you can that should solve your issue, else we’ll need to take a closer look and manually send one out.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
Q
Rang

I also have the same problem. I accidentally deleted my esim profile. And I can’t use my QR code again. Can anyone help me?

o2_Giulia

Hello @QueenKeps,

welcome to our o2 Community 🙂

Unfortunately there was a problem with the activation of eSIM cards in our Mein o2 app recently. Please check whether you can carry out the activation of your eSIM in our online portal (Mein o2).

If you have any further questions, please let us know.

Best regards

Giulia

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