Warum O2
Warenkorb
 Service
Gelöst

cancelling my plan

L
Rang

Hallo,

How do i know if my plan is already cancelled? Coz i didnt receive my parcel and they said it was return back to O2.

Lucy


Edit: verschoben aus dem digitalen Wohnzimmer, 27.03.23, 18.40 Uhr, o2_Micha

icon

Lösung von o2_Maria 6 April 2023, 20:37

Zur Antwort springen

7 Antworten

o2_Dominik

Hello @Lucy36 

Welcome to the o2 Community 💙

You should have received an E-Mail confirming the Status of the Contract.
Please do check your Spam Folder and let me know if you did not receive anything 😊

sincerely,
Dominik

L
Rang

I already received an email about the cancellation. Will just wait for the refund of my downpayment before.

 

o2_Dominik

Hi @Lucy36 

I’m glad your question could be answered already and sorry to hear about the cancellation.

If you happen to reconsider a new tarif, we are happy to assist you 💙

sincerely,
Dominik

L
Rang

Hallo O2 Team,

Just want to ask if when can i get my refund? 

 

o2_Dominik

Hi @Lucy36 

The the refund timeframe depends on various factors.
Generally, it should not take more than 2-3 weeks.

sincerely,
Dominik

L
Rang

HallO Dominic,

Can i make another vertrag even if i didnt not yet received my refund? Last time, the cellphone i ordered was returned back because im not at home and my name on the doorbal was not written.

 

o2_Maria

Hello @Lucy36 ,

Yes, you can also place a new order right now.
Please make sure that your name is on the ring plate so that the phone is not returned to us. 

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica