Hello,
I would like to un-link my bank details from O2 and from now on only top-up the account whenever I need to, which I cannot seem to fix myself through the app. I still have some money in so right now it’s not necessary.
Thank you in advance, and sorry if this was something I could fix myself.
Best wishes
Hello
thanks for sharing your request regarding canceling the top up option. 😊
Have you had the chance to look in our article about Top Op Options?
Is the best solution for you available there or do you need further assistance?
kindly regards
Michael
To temporarily cancel the top-up via SEPA-Mansat, log in here and remove all markings and confirm the change with "Speichern" (Save) at the bottom.
https://www.o2online.de/ecare-prepaid/automatische-aufladung
In order to permanently remove the SEPA mandate (your bank details), contact the o2 Prepaid customer care via the o2 Prepaid customer chat (o2 Prepaid Kundenchat) : www.o2.de/chat
Hello
were the information provided here helpful for you? With the screenshot provided by tearsbeforecrying I’m sure you were able to change things in the way that you wanted to. I’d be happy to hear about this from you.
Kind regards, Sven
Yes, I was able to contact the o2 prepaid customer care via the o2 prepaid customer chat. Thank you for the help
Hello
it’s good to hear that you were able to solve things. If anything comes up in the future feel free to contact us again.
Kind regards, Sven
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