Hello there!
I signed up for O2 services(Smart Unlimited) only sim card. I needed phone and fast internet service so that is why I picked Smart Unlimited(up to 10Mbps), however only during the first couple of months used to get the 10Mbps(ONLY after 12am and until 7am) but then after the first two months the internet speed dropped insanely! Now the more I got is 4Mbps. I used to contact o2 for complaining about this issue right from the moment it started but they used to say that there were local base problems until last month they finally gave up on telling me the same lie, and finally admitted that I am only getting 3G at my area(Klein Borstel, Ohlsdorf)
I am highly disappointed with the service at this point and I am willing to know if this contract can be cancelled due to o2 is unable to render the services they promised.
P.D Why did you remove the customer service via chat??
Lösung von Joe Doe
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