Hello! I made a bank transfer (€70) but forgot to put my cell phone number in the reference part. What should I do now?
Hello and welcome to the community
Was your transfer related to a prepaid plan that you wanted to top up or a postpaid plan?
Since you've already mentioned here that you forgot to include the phone number in the reference field, I strongly suspect it's a prepaid plan.😊
So, if you have a prepaid plan, you have the option to contact the prepaid department directly by phone (german speakting Hotline):
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/03e80199-d759-496c-8f58-71d9d52240e0.png)
You can also try contacting our English-speaking hotline directly and share your concerns there:
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/e6985243-bf9d-4785-8386-8bfde8b206fd.png)
Kind regards
Steffen
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.