I did recharge for 14.99 euro but I only got 5.5GB credited in my sim card.
I can see the offer for 150 gb in the Plan . But in my case it didn't work out.
Could you please let me know what can be done.
Edit by Katy: Moved to English o2 Community Mobile
Hi
welcome to our community. 
It seems this thread got lost in the forums, sorry for that. 
Did you already manage to get your datavolume or can we assist you?
Best regards,
Michi
Hi o2_Michi
Thank you for your response.
No, I didn't get 150 GB benefit after recharge for 14.99 euros. I only got 5.5gb.
Unfortunately due to Corona situations and my personal urgency, I got a new O2 contract sim.
Is it possible to get a refund of above 14.99 euros?
With regards
Sashank
Hi
thanks for contacting us here in our English community.
I regret that something went wrong with ordering the package “o2 my Prepaid Data Pack XXL” with 150 GB. As I can see, at the time of ordering this package, you did not have enough credit on your card. Therefore, the order was not successful.
I have now ordered “o2 my Prepaid Data Pack XXL” for you without any charge and I deactivated “o2 my Prepaid M”.
I hope you agree to this solution.
Loving greetings,
Tobias
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