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Hi,

Since May we made an internet contract with o2 but still we can't connect to the internet. We have HomeBox 6742. 

Issue is the internet option in router keeps flashing. WLAN stays in blue and all other options are off. The device isn't able to connect to a WiFi network.

I used the App service to troubleshoot and got this message: 

Activation status: Please check the wiring of your 02 HomeBox.

I checked the cables and they are installed correctly. I have a TAE socket and cable is connected to 2nd one.

I did the reset and rebooting of the router but no luck!

App gave me a case number if it is helpful: 151621

Any idea what to do? calling customer service didn't help and having no internet for over a month isn't convenient.

 

Thanks!

Hello @Laial , 

welcome to our community! 😊

Sorry for the bumpy start with your internet connection.

The case number is helpfull for our technicians on our hotline.

Here is a quick guide how to create a technical error ticket/call our technicians:

Is your connection working normally in the meantime?

 

Best regards, 

Manuela

Hi Manuela,

Thanks for your reply.

After trying many times contacting technicians and o2 support, we have finally managed to get an appointment and someone from Telecom came yesterday and fixed the issue. 

kind regards,

Laial

Hi @Laial ,

 

thanks a lot for your reply! I’m glad to read that the technician has been able to fix the problem. 😊 Please let us know if you have other questions regarding your contract. Have a nice weekend!

Best regards,
Kurt

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