I have switched my internet service provider to O2 in November but since then I am trying to get my old phone numbers also switched to O2 which is not happening.
I have spent 40 hours on the phone with customer service. Wrote endless less messages on Whatsapp number of customer service & sent 20 faxes nothing working.
With every single day without phone I am loosing my business. Please help me.
edit o2_Solveig 12.12.2022, 12:11 Uhr verschoben von o2 My Home → English o2 Community: Broadband
Hello
welcome to our o2 community 😀
The last status from 09.12.2022 is, that you please send us again the forms for porting.
The sent form was not readable.
Can you please do it again ?
Thank you 💐
Best Regards,
Solveig
I have sent fax again on 9th dec. Could you please let me know how can I send you the soft copy?
I am happy to walk in to your office in Munich or Berlin to deliver the letter or send you a soft copy over email.
My business is closed from last 2 months because of no phone i am bleeding every day money. Please help me.
Guys, I am tired of writing to O2 bots and getting no resolution. What do you need to solve my problem please let me know. I am exasperated and ready to do anything what you want to just solve my problem.
Hi
Welcome to our o2 Community. I'm really sorry that you've had such a bad experience, of course that's not in our interest. Unfortunately, the form you sent was illegible. Please send us the form again by post or fax and my colleagues will take care of everything else
Post address is
Telefonica o2
Kundenbetreuung
90345 Nürnberg
or via fax: 01805/571766
After the documents have been received, we will port your old numbers as soon as possible.
Best Regards Matze
Thanks for your message. Tomorrow morning will send you the letter by Post to your address.
In the meantime today I also spoke on phone to your service centre explaining my problem again and they raised a new Ticket 22XXXX for my problem. May be if this can also help you to solve my problem faster.
Edit by o2_Manuela: ticket number deleted. 13.01.2023, 09:35 Uhr
Hi, this is to confirm that I have sent fax to your number 01805/571766 and also sent letter by Post to your Address
Post address is
Telefonica o2
Kundenbetreuung
90345 Nürnberg
Next time you need more letter I am ready to walk in your address personally to deliver.
But hope my problem will get resolved now within next days and I don’t need to again follow up.
Hi Guys, are you serious about solving my problem?
Hello
we’ve received your documents and I’m positive that you’ll soon have your numbers again on the corresponding contract. The responsible department is informed and working on porting the numbers, if we have further news concerning this, then we’ll be posting about that right here.
Kind regards, Sven
Thanks a lot Sven, will be waiting for my number to be operating again. I will follow up on 30th Dec again if my problem is not solved.
Any update guys?
Should I expect my problem to be resolved in 2023?
Any update?
Can you please give me some SLA by when I can expect the resolution?
Hi
We are already getting closer to the solution. The fixline numbers are now recorded in our database and only need to be assigned to your o2 connection. The whole thing is technically a bit more complex and will take some time, but I hope that your old numbers will be available again at the beginning of next week.
Best Regards Matze
Hello
I see that your numbers have been successfully ported in the meantime. ✅
Then we can all breathe a sigh of relief again! 🤗
Is everything working as desired?
Best regards,
Manuela
Yes, finally after 10 weeks of nightmare, sending countless faxes, Linkedin posts and messaging here I am glad that finally your team managed to resolve my issue of switching phone number . I am just praying to god that no one else should go with such agony.
Really appreciate your help and support.
Hi
I am very happy that we could help you!😊
if you need support again in the future, you know where you can turn to.
P.S: We have an interesting F.A.Q section and overview of our services in english.
Definitely worth a look! 😊
Best regards,
Manuela
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
