O2 set up an appointment for a technician to come repair our DSL which has been faulty for several weeks. The technician was meant to come “nach mittag” yesterday. The ticket was updated that the issue had been transferred to the technical team. Well, I sat at home waiting from 12-8 and no one ever showed up. No one rang called. I received no emails. The ticket status never changed on the online ticket system.
I get that Telekom can mess with o2 a bit and that o2 can’t control the actions of the Telekom technician and I don’t blame them for that, but the lack of communication on the o2 side of things is pretty ridiculous. Customers shouldn’t be left sitting in ignorance when their DSL isn’t working, particularly during the pandemic when we rely on that connection to do our jobs. I’m very frustrated.