Dear Sir/Madam,
A couple of days ago, I tried to extend my current DSL landline contract and upgrade to a better DSL speed connection. I run the whole process through O2 call center service and to my completely disappointment and surprise, one of your colleagues activated a whole new second DSL contract and did not upgrade my existing o2 DSL plan. The whole procedure was totally frustrating and after many telephone attempts with different O2 service agents, it was finally required from my side to send a scanned document form to cancel the second DSL contract as I was receiving automatic O2 text messages that there was a problem with my upgrade contract request. I ended up having two DSL contracts at the same home address for no reason. I lost many hours of my personal time trying to resolve what exactly happened and at the end my initial request for my landline contract extension and upgrade to a better DSL speed was never completed.
Therefore and for the above stated reason, I am reaching you through community to discuss my contract extension options and if it is possible to receive a good price offer by e-mail for O2 Home M with 100 mbit/s DSL speed. My current landline plan is O2 DSL Classic S with 50 mbit/s. I have already checked DSL availability in my region and it seems ok to upgrade to O2 Home M with 100 mbit/s.
I have also noticed the following DSL promotion and that was the initial reason that I called to ask for a better contract as I am an O2 customer for many years (since 2018). Could it be possible to upgrade to O2 Home M with the same contract price of my existing plan?
I am looking forward to your actions and to receive a good offer for my current O2 DSL landline contract.
Thank you very much in advance for your prompt response and understanding.
Kind regards,
- Gkourani
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